Frequently Asked Questions
Your guide to shopping the latest trends at DirectHomeMedical.
What is your standard shipping timeframe?
We offer standard shipping across the country, which typically takes 3-7 business days. Express shipping options are available at checkout for those who need their fashion fix faster.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Simply use our online portal to generate a return shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your own measurements or a similar garment you already own for the best fit.
Are your materials ethically sourced?
DirectHomeMedical is committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize the use of organic and recycled fabrics in our collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay for your convenience.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.